Privacy Policy

Your right to privacy is very important to us. At Digital Bookings, we recognize that when you provide us with your information, you trust us to act responsibly. We are committed to protecting your personal information and using it to enhance your experience with our software services. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you use our services.

1. Consent

By submitting personal data to our website or using our software services, you consent to the processing of your data as outlined in this policy. If you do not agree with this policy, please do not provide us with your information. You can withdraw your consent at any time by contacting us, but this will not affect any processing that has already occurred.

2. Use of Customer Data

As a software provider, we may collect and process data that our customers (businesses) input into our software for their own clients. This includes, but is not limited to:

    Customer names and contact information
    Transaction details, including purchase history and preferences
    Service preferences and usage data
    Feedback and reviews from end-users
    Any other data necessary for the functioning of the services provided

We will not use this data for any purpose outside of providing our services unless explicitly authorized by the customer. All data collected is used to enhance the performance of our software and to provide ongoing support and improvements.

3. Protecting Your Privacy

We implement reasonable security measures to protect your personal information, including:

Encryption
Sensitive information (e.g., passwords) is encrypted during transmission to protect it from unauthorized access.

Access Controls
Personal data is protected in storage and is accessible only to authorized personnel who require it to perform their job functions.

Data Anonymization
Where possible, we anonymize data to minimize risk in the event of a data breach.

Regular Security Audits
We conduct regular audits and assessments of our security measures to ensure their effectiveness.

We may share information with trusted third parties only to provide specific services (e.g., technical support) and will ensure they adhere to our privacy standards.

4. Use of Cookies

We use cookies to enhance user experience and track usage of our software services. Cookies are small text files stored on your device. Specifically, we use:

    Session Cookies
    To maintain user sessions while using our services and to enhance user navigation.

    Analytics Cookies
    To collect data on how our services are used to improve functionality and performance.

    Marketing Cookies
    To track users across websites and deliver relevant advertisements.

    Cookies from Digital Bookings can only be read by us, and disabling cookies may limit your ability to use certain features of our services. You can manage your cookie preferences through your browser settings, but this may affect your experience on our site.

    5. Data Storage

    All personal information is stored in the UK in compliance with the Data Protection Act. We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your data is no longer required, we will securely delete or anonymize it.

    6. User Rights

    As a user, you have the following rights regarding your personal information:


    Access:
    You have the right to request copies of your personal data.

    Rectification:
    You have the right to request correction of any inaccurate or incomplete information.

    Erasure:
    You have the right to request deletion of your personal data, subject to certain conditions such as ongoing legal obligations.

    Data Portability:
    You have the right to request that we transfer your data to another organization or directly to you, under certain circumstances.

    Restriction of Processing:
    You have the right to request that we restrict the processing of your personal data in certain situations.

    If you wish to exercise any of these rights, please contact us using the information provided at the end of this policy.

    7. Updating Your Information

    You can update your personal information by logging into your account and using the admin tools. We encourage you to keep your details current. If you believe any information we have is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be inaccurate.


    8. Policy Changes

    We may update this Privacy Policy periodically. We will notify you of any significant changes on our website and, where appropriate, by email. We encourage you to review this policy regularly to ensure it meets your needs and to stay informed about how we are protecting your information.


    9. Information Disclosure

    We will not disclose your personal information unless we believe it is necessary to:

    • Protect our rights or property.
    • Comply with the law or respond to legal requests.
    • Provide necessary services or support.
    • Investigate potential violations of our policies.

    In the event of a data breach, we will notify affected users and relevant authorities in compliance with legal obligations.


    10. Electronic Communications

    We will not disclose the contents of your electronic communications except as required to:

    • Provide services to you.
    • Protect the interests of Digital Bookings and its customers.
    • Comply with legal processes, such as subpoenas or court orders.

    Digital Bookings does not intend to monitor communications but may block access to content that violates our policies or infringes on others' rights. We may also review communications to ensure compliance with our policies.

    11. Contact Information

    If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

    Email: [email protected]